Refunds
60 days, every dollar back.
And after that, your church is never stuck for a year.
Updated November 11, 2026
Looking is free: the demo and a preview of your church’s own site cost nothing. Once your church pays to go live, this is what happens if it cancels.
| When your church cancels | What happens |
|---|---|
| Within 60 days of its first payment | The plan ends and we refund everything your church paid Hillfold: the plan, and the launch if you bought one. No forms, and you don’t have to say why. |
| After 60 days, paying yearly | The plan ends, and we refund every whole month left in the year you paid for (a twelfth of the year’s price for each). |
| After 60 days, paying monthly | Billing stops. Your church keeps everything until the end of the month it has paid for. There are no unused months to refund. |
- How to cancel: write to [email protected] from an address your church’s office uses. We confirm by email.
- Refunds go back to the card or bank account that paid, through Stripe, usually within 5–10 business days.
- The launch (when bought on its own) is refunded in the first 60 days with everything else. After 60 days the work has been done and it isn’t refunded.
- Founding Churches: the same guarantee applies. The locked price ends if the plan is cancelled.
- Changing size (more or fewer households) takes effect from your next bill. Nothing is charged or refunded for part of a month.
- Free months from referrals come off a future bill and aren’t paid out as money.
- Gifts to your church are not Hillfold payments. Refunds to givers are made by your church from its own Stripe account. Processing fees and the platform fee on gifts already made are not refunded.
- Your information after cancelling: ask and we send your church a copy. We keep it for 30 days in case you come back, then delete it (see the Terms, section 9).